Knightsbridge Carpet Cleaning Terms and Conditions
These Terms and Conditions govern the provision of carpet, upholstery and related cleaning services by Knightsbridge Carpet Cleaning to residential and commercial customers within our service area in the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the individual, business, or organisation requesting or receiving services from Knightsbridge Carpet Cleaning.
Company, we, us, and our mean Knightsbridge Carpet Cleaning.
Services means any carpet, rug, upholstery, mattress, curtain, hard floor or related cleaning, stain removal, deodorising, or protection treatments carried out by the Company.
Premises means the property, whether domestic or commercial, where the Services are to be carried out.
Technician means any employee, worker, subcontractor or representative of the Company who provides the Services.
Contract means the agreement between the Company and the Customer for the provision of Services in accordance with these Terms and Conditions.
2. Scope of Services
The Company provides professional cleaning services including, but not limited to, carpet cleaning, rug cleaning, upholstery cleaning, stain and odour treatment, and related services. The specific scope of work for each booking will be agreed with the Customer at the time of booking or confirmation.
The Company reserves the right to decline any booking that is outside its usual scope, presents a health or safety risk, or is not reasonably practicable with the equipment and methods ordinarily used by the Company.
3. Booking Process
3.1 Bookings may be requested by the Customer through the Company’s accepted communication methods and will be subject to availability. The Company does not guarantee any specific date or time until the booking has been confirmed by the Company.
3.2 A booking is considered confirmed when the Company has accepted the Customer’s request for Services and has provided confirmation of the agreed date, time window, and estimated price or pricing structure.
3.3 The Customer is responsible for providing accurate details, including the location of the Premises, type and number of items to be cleaned, approximate room sizes, and any special requirements. Prices and time estimates are based on the information supplied by the Customer at the time of booking.
3.4 If, upon arrival, the Technician finds that the information provided was materially inaccurate or incomplete, the Company reserves the right to adjust the price, modify the scope of work, or cancel the booking. If the booking is cancelled for this reason, a cancellation charge may apply in accordance with these Terms and Conditions.
3.5 Any variation to the agreed Services, including additional rooms, items, or treatments, must be agreed with the Technician or the Company before such additional work is commenced and may be subject to extra charges.
4. Access to the Premises
4.1 The Customer must ensure that the Technician is able to gain access to the Premises at the agreed time and for the entire duration necessary to perform the Services.
4.2 The Customer must provide safe, clear access to the areas to be cleaned, including sufficient lighting, power supply, and where appropriate, hot water. The Customer must also ensure that parking is available or notify the Company of any parking restrictions in advance. Any parking charges reasonably incurred by the Technician may be added to the final invoice.
4.3 If the Technician is unable to gain access to the Premises, or if the Premises are not in a suitable condition for the Services to be performed, the visit may be treated as a late cancellation and may incur a charge in accordance with these Terms and Conditions.
5. Customer Responsibilities
5.1 The Customer must remove all fragile, valuable, or easily movable items from the areas to be cleaned prior to the arrival of the Technician. This may include items such as ornaments, small furniture, electronic devices, and personal belongings.
5.2 The Company does not move heavy or delicate furniture items unless specifically agreed in advance. If the Customer requests furniture to be moved, this will be at the Customer’s own risk and may incur an additional fee. The Technician has the right to decline moving any item that they reasonably consider to pose a risk of damage or injury.
5.3 The Customer is responsible for ensuring that children and pets are kept away from work areas, equipment, and chemicals while Services are being carried out and for an appropriate period afterwards until surfaces are dry and safe.
5.4 The Customer must inform the Company at the time of booking of any known issues with the Premises or items to be cleaned, including but not limited to loose or damaged carpets, weak seams, colour run risks, shrinkage risks, persistent odours, insect infestations, or previous use of unsuitable cleaning products.
6. Pricing and Payment Terms
6.1 Prices are provided either as a fixed quote or an estimate. Fixed quotes are based on the information provided by the Customer and the specified scope of work. Estimates may be adjusted at the time of service if the actual work required differs from that originally described.
6.2 All prices are quoted in pounds sterling and are inclusive or exclusive of any applicable taxes as stated at the time of booking. Where taxes apply, these will be detailed on the invoice.
6.3 Payment is due in accordance with the payment terms agreed at the time of booking. For most domestic Customers, payment is required on completion of the Services, unless otherwise agreed. For commercial Customers, payment terms may be agreed on an account basis.
6.4 The Company accepts payment methods as communicated to the Customer before or at the time of service. The Company reserves the right to require a deposit or full prepayment for certain bookings, such as large commercial jobs or during peak periods.
6.5 If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums and to recover any reasonable costs incurred in pursuing late payment, including administrative and legal costs.
7. Cancellations, Rescheduling and No-Show
7.1 The Customer may cancel or reschedule a booking by giving the Company a minimum period of notice as communicated at the time of booking. Where sufficient notice is given, no cancellation fee will normally be charged.
7.2 If the Customer cancels or reschedules with less notice than the minimum period stated at the time of booking, the Company reserves the right to charge a late cancellation fee, which may be a fixed amount or a percentage of the quoted price.
7.3 If the Technician attends the Premises and is unable to gain access, or if the Services cannot be carried out due to the Premises not being in a suitable condition, this may be considered a no-show by the Customer and a charge up to the full service price may apply.
7.4 The Company will use reasonable endeavours to attend the Premises at the agreed time. However, the Company shall not be liable for delays or cancellations caused by events beyond its reasonable control, including traffic conditions, adverse weather, accidents, illness, or equipment failure. In such cases, the Company will seek to offer an alternative appointment as soon as reasonably possible.
8. Quality of Service and Limitations
8.1 The Company will carry out the Services using reasonable care and skill and in accordance with industry standards for professional cleaning within the United Kingdom.
8.2 While the Company will use appropriate cleaning methods and products, it cannot guarantee the removal of all stains, odours, or marks, particularly where they are old, set, caused by substances with strong dyes, or have been treated previously with unsuitable products. The Technician will advise the Customer where they believe a particular stain or issue is unlikely to be fully removed.
8.3 Certain fabrics, fibres, and materials may be susceptible to shrinkage, colour change, texture change, or other reactions when cleaned. The Technician will use reasonable judgement, but the Customer accepts that some inherent risks may remain, especially where fabrics are old, worn, or without clear care instructions.
8.4 Drying times for carpets and upholstery vary depending on ventilation, temperature, humidity, and fibre type. Any drying times quoted are estimates only, and the Company cannot be held responsible for extended drying times caused by conditions at the Premises.
9. Complaints and Claims
9.1 If the Customer is dissatisfied with any aspect of the Services, they must notify the Company as soon as reasonably practicable, ideally within 24 hours of completion, giving full details of the issue.
9.2 The Company will investigate any complaint and, where appropriate, may arrange for a Technician to revisit the Premises to inspect the work and, if justified, to attempt to rectify the issue.
9.3 Any claim for damage or loss allegedly caused by the Company must be reported as soon as the Customer becomes aware of it and no later than a reasonable period after completion of the Services. The Customer must provide supporting information and evidence where requested.
9.4 The Company’s liability, if established, will be limited to the repair or replacement of the damaged item, or a fair contribution towards the cost of such repair or replacement, taking into account the age, condition and value of the item and the extent to which any damage is attributable to pre-existing conditions.
10. Liability
10.1 Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter in respect of which it would be unlawful for the Company to exclude or restrict liability.
10.2 Subject to the above, the Company shall not be liable for any indirect or consequential loss, loss of profit, loss of business, or loss of opportunity arising out of or in connection with the provision of the Services.
10.3 The Company will not be liable for any damage or loss resulting from inherent weaknesses, defects, wear and tear, pre-existing stains, or any conditions that could not reasonably have been identified by visual inspection prior to cleaning.
10.4 The Customer is responsible for securing valuable items and for informing the Technician of any particularly delicate or high-value items present in the areas to be cleaned. The Company shall not be liable for any loss of cash, jewellery, or other valuables unless directly caused by proven negligence or misconduct of a Technician.
10.5 The aggregate liability of the Company to the Customer for all claims arising out of a single booking shall not exceed the total fees paid or payable by the Customer for the Services under that booking, except where such limitation is not permitted by law.
11. Waste Handling and Environmental Regulations
11.1 The Company will handle and dispose of any waste generated in the course of providing the Services in accordance with applicable waste management laws and environmental regulations in the United Kingdom.
11.2 Any waste removal from the Premises that goes beyond the normal scope of carpet and upholstery cleaning, such as the removal of large quantities of general waste, building debris, or hazardous materials, is not included in standard Services and will only be undertaken if expressly agreed in writing and may be subject to additional charges.
11.3 The Customer must inform the Company in advance if there is any known contamination or hazardous material present in the areas to be cleaned. The Company reserves the right to refuse or discontinue Services where it considers the conditions to pose a risk to health, safety, or the environment.
11.4 The Company seeks to use cleaning products and methods that are effective and, where reasonably practicable, environmentally responsible. However, specific product choices may vary depending on the nature of the work and the requirements of the Customer and the Premises.
12. Insurance
12.1 The Company maintains appropriate insurance cover for its business activities, including public liability insurance, in accordance with industry practice for cleaning service providers in the UK.
12.2 Evidence of insurance may be provided to Customers upon reasonable request. The existence of insurance does not extend or alter the scope of the Company’s liability as set out in these Terms and Conditions.
13. Privacy and Data Protection
13.1 The Company collects and processes personal data relating to Customers for the purpose of managing bookings, delivering Services, taking payment, and handling enquiries or complaints.
13.2 The Company will handle personal information in accordance with applicable UK data protection laws. Customer details will not be sold to third parties and will only be shared where necessary for the performance of the Services, for legal or regulatory reasons, or with the Customer’s consent.
14. Amendments to Terms and Conditions
14.1 The Company reserves the right to update or amend these Terms and Conditions from time to time. Any revised Terms and Conditions will be effective from the date on which they are published or otherwise communicated to Customers.
14.2 The Terms and Conditions in force at the time of booking will apply to that particular Contract. Continued use of the Company’s Services after changes have been communicated will constitute acceptance of the updated Terms and Conditions.
15. Governing Law and Jurisdiction
15.1 These Terms and Conditions, and any Contract between the Company and the Customer, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions, any Contract, or the provision of the Services.
16. General Provisions
16.1 If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court or competent authority, the remaining provisions shall remain in full force and effect.
16.2 No failure or delay by the Company to exercise any right or remedy under these Terms and Conditions shall constitute a waiver of that or any other right or remedy.
16.3 The Customer may not assign or transfer any of their rights or obligations under these Terms and Conditions without the prior written consent of the Company. The Company may assign or subcontract its rights and obligations where reasonably necessary for the performance of the Services.
16.4 These Terms and Conditions, together with any written confirmation or invoice issued by the Company, constitute the entire agreement between the parties in relation to the Services and supersede any prior understandings or agreements, whether oral or written.
